Because without knowing the Voice of the Customer, it's just an educated guess When RoE approaches a due diligence or operational improvement engagement, one of our usual initial activities is performing a specialized form of accelerated qualitative market research to establish facts from your customer's point of view. This Voice of the Customer is then baked into everything RoE does. Why use this approach? Why build more product less expensively if the customer's needs are not being addressed? How can you redesign processes affecting customer touch points unless you understand the nuances of what the customer feels about your company? Are your customer's loyal or are they staying with you out of inertia? Because alignment is just so many PowerPoint slides unless it's baked into everyday systems Processes can be changed, people can be trained and when the consultants walk out the door, behaviors go back to where they were within months. Alternately, everyone is charged up about the new strategy and understands their role, but not how to execute that role. What exactly are they supposed to do? What is their span of control and choice of acceptable processes to attain their goals?  RoE leaves behind a series of lean processes and Process Knowledge systems allowing everyone to know what they need to do, how to do it and their progress to date. Results are tracked and course-corrections taken with enough time for change to take effect. Governance, Risk and Compliance is either an accelerant or a retardant Everyone is subject to increased regulation and GRC can become a burden if it is designed to be an add-on control mechanism rather than a constant source of feedback for day to day operations. RoE, leveraging it's operations pedigree and Lean knowledge, can implement a GRC process and related tools which, besides protecting the organization, contributes to the value chain. We can link strategy to policy to procedure to regulatory control to employee for either a project, business unit or an entire Enterprise in a very short timeframe. We're Subject Matter ‘Supplimentors', not aloof Subject Matter Experts Each of us has enough hard won successes that we don't need to wear our ego badges. We fit in by rolling up our sleeves, working shoulder to shoulder as Trusted Advisors and Subject Matter Supplementors providing deep experience, knowledge and heavy lifting so your own employees produce and sustain measureable change. They own, and are invested in, the results.